Frequently Asked Questions

Which month is the cheapest for Umrah?

From June to August, as the temperature is extremely hot, fewer people tend to plan their Umrah during these months. This is why prices are the lowest during the summer season.

What documents do I need for an Umrah trip?

  • A valid passport with at least 6 months of validity remaining.
  • A completed Umrah visa application form.
  • Two recent passport-sized photographs with a white background.
  • Proof of vaccination against meningitis (ACWY vaccine) and, depending on current health regulations, possibly COVID-19 vaccinations.

Are there any age restrictions for Umrah?

There are no age restrictions to perform Umrah, but it is important to ensure that all group members are physically able to perform the rituals involved.

How can I be sure that my booking is confirmed?

Once you finish paying for your booking, you will receive a confirmation email that includes your flight ticket.

What should I do if my name is spelled incorrectly on the booking?

If you notice a mistake in your name on the booking, simply give us a call on our customer care numbers or send us an email. Our dedicated team will assist you in getting it corrected with the airline.

How can I find out about the baggage policy for my flight?

Before making a booking, it’s important to carefully review all the terms and conditions, baggage policy, and fare policy. This information can usually be found during the booking process.

How early should I arrive at the airport before my flight?

It is recommended to arrive at least 3 hours prior to the scheduled departure time to ensure a smooth check-in and boarding process.

What should I do if I experience any issues after arriving in Saudi Arabia?

Our dedicated team in Saudi Arabia is here to support you throughout your stay. We take every measure to ensure that you have a trouble-free experience. It is highly unlikely that you will face any problems during your stay. However, if you are still unsatisfied with anything, you can reach out to our office by phone during business hours, and we will do our best to resolve the issue promptly. Before your travel, we will also provide you with important phone numbers of key contacts in Saudi Arabia.

Who is responsible for confirming the flights again?

The passenger themselves are responsible for making sure to confirm their flights in advance.

What types of hotels are included in your packages?

In Makkah and Madinah, we offer different types of hotels for your stay. The specific hotel will be mentioned in our package. However, if you prefer a customized package, you can choose the type of hotel you want to stay in. We can provide accommodations ranging from 3-star to 5-star hotels in both Makkah and Madinah.

How will I know if my booking is confirmed?

Once you finish paying for your booking, we will send you an email to confirm your reservation. This email will also include your hotel voucher.

Where can I find the contact information for the hotel I have booked?

You will receive the contact details of the hotel in the booking confirmation email that we send you.

When can you check in and out of the hotel?

You can check in at the hotel starting from 5pm, and you need to check out by 2pm. Please note that we can’t guarantee that rooms will be available before 5pm or after 2pm. If your flight arrives earlier than the check-in time on the day you’re supposed to check in, we recommend booking a room for the previous night as well. This way, you’ll have a guaranteed place to stay upon arrival.

Do I need to bring any documents with me when I check in at the hotel?

Yes, you should bring your reservation voucher and a valid ID or passport.

How can I extend my booking?

If you need to extend your booking, simply get in touch with our customer care team and they will assist you with the necessary changes.

What should I do if I need to change my hotel?

If you need to change your hotel, contact our customer care team and they will help you make the necessary arrangements.

How can I make special requests for a room with a view of Kaaba or the Prophet’s Mosque?

When making your reservation, you can choose your preferred room type, including options with views of Kaaba or the Prophet’s Mosque. You can also select your preferred meal plan during the booking process.

I completed my booking, but I haven’t received a confirmation email. What should I do?

If you haven’t received a confirmation email after completing your booking, you can contact us by phone or email. Our team will look into your booking status and send you the hotel voucher.

What should I do when I arrive at the airport?

When you arrive at the airport, our representative will be there waiting for you. They will be holding a signboard with your name on it. They will meet you, help you with your luggage, and take you to the hotel you have booked.

If I need to make changes to my plans, what options do I have and how much notice should I give?

If you need to make changes to your plan, we are happy to assist you. Please notify us at least 24 hours in advance, and we will do our best to accommodate your request.

How can I add additional services to my booking?

To add additional services, you can contact us through our customer care numbers or send us an email. Our dedicated team will assist you with any concerns or requests you have.

What is the minimum age requirement for obtaining a visa?

The minimum age to get a visa is 12 years and above.

Do United States citizens need a visa to perform Umrah?

Yes, United States citizens are required to obtain a visa in order to perform Umrah in Saudi Arabia. You can apply for the visa through the Saudi Arabian Embassy or consulate.

What is the difference between a Tourist Visa and an Umrah Visa?

Both visas allow you to perform Umrah, but with an Umrah Visa, you are limited to visiting only Makkah and Madinah. With a Tourist Visa, you have the freedom to travel to other destinations within Saudi Arabia as well.

What are the visa requirements for women who want to perform Umrah and are traveling alone?

For female Umrah aspirants traveling alone, there are certain rules to follow. If a woman is below 45 years of age, she must have a mahram (a male relative, such as a father, brother, or husband) in order to enter Saudi Arabia and perform Umrah. However, women above 45 years of age are allowed to perform Umrah without a mahram.

How long is the Umrah Visa valid for?

Typically, the Umrah Visa is valid for 30 days. However, the exact validity depends on the “valid until” date mentioned on the visa.

How long should my passport be valid in order to apply for an Umrah Visa?

To apply for an Umrah Visa, your passport should have a minimum validity of 6 months. If your passport does not meet this requirement, you will not be eligible to apply for the Umrah Visa. Additionally, your passport should have at least 2 blank pages for visa stamping purposes.

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